Tuesday, 12 July 2011

@itsberry is googling to find best free Help Desk software for ticket handling. any one know about it ?

image_thumb Hello,
What is the best free Help Desk software for ticket handling. There so many free open source software out there. its open source is PHP Help Desk Software allowing you to set up a Web-based ticket support system quickly and easily.  I find the list and will try one by one.

 

  1. osticket : http://osticket.com/
  2. Trellis : http://www.accord5.com/trellis
  3. Hesk : http://www.hesk.com/demo.php

Hesk Features :

image_thumb2

Customer Interface:

  • Submit new tickets
  • Attach files
  • Obtain detailed information from customers with custom fields
  • SPAM prevention
  • Suggest related knowledgebase articles before final ticket submission
  • View and rate staff replies
  • E-mail notifications of staff replies
  • Browse and search knowledgebase
  • ... And more!

Knowledgebase:

  • Unlimited knowledgebase articles
  • Unlimited categories and subcategories
  • Quick and Easy search capabilities
  • Post attachments to articles
  • Count article views
  • List newest and most popular articles
  • Rate articles
  • ... And more!

Administrator/Staff interface:

  • Unlimited administrators and staff accounts
  • Restricted access to some functionalities for certain staff
  • Powerful ticket search ability
  • Assign tickets to staff
  • Manage knowledgebase categories and articles
  • Manage staff accounts
  • Canned responses (pre-written replies)
  • Customize help desk settings
  • Modify your profiles and signatures
  • Autoclose tickets after X days
  • Run reports
  • E-mail notifications of new tickets and replies
  • Customers can easily rate staff replies
  • Easy translation into any language
  • ... And more!

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